What should a chiropractic office management and billing system provide in terms of receipt processing? Since the front desk is the first point of contact with a patient, this is an important question.
First, the front desk software must provide a low-cost and effective way to onboard existing patients. One successful approach provided by a software package is that patients are given a scan key tag that they simply scan at a desk to enter. This scanning process automatically initiates the setup and processing of the patient visit. The key tag is often used in other ways, such as a key tag used for the whole family. From a marketing perspective, this software company provides the ability to custom print a practice key tag with a logo or important contact information about a chiropractic office.
When the patient scans their tag, if necessary, front desk action notifications occur to alert office staff to a situation that needs to be addressed. For example, if a flagged bill has yet to be paid or if the patient does not adhere to their practice plan. At the front desk, notifications can be handled as the patient walks through the front desk as instructed at the check-in station.
Other information that may be provided is the number of days left on a care plan, days left on a precertification or care plan, number of insurance visits left, number of cash visits, number of visits free. In effect, with a system like this, only patients who really need to see the front desk will be stopped after a system checks and verifies over a hundred different variables related to a patient’s records. This frees up staff for other work and provides an overall more efficient patient flow in the office.
The benefits of using automated patient registration with a key tag are significant. First, less labor is required to process the patient visit. Second, there is less chance of bugs that can affect collections, coding errors, and other issues. Third, automated check-in, which often does not require the involvement of office staff, reduces the labor cost associated with check-in and also helps eliminate long waiting periods for patient check-in during business hours. spike for patients.
With a fully automated system like the one we’ve described, a practice can see anywhere from hundreds of hits a week to a thousand hits a week. The number of views, of course, that a practice sees will have a significant impact on earnings. This is why the return on investment in chiropractic software can be so substantial.
If you’re considering a chiropractic billing and practice management system, you should carefully consider what capabilities you’re looking for, read about the features each system offers, and decide which features are important to you. This will help you select the software that best suits your practice and the software that meets your own budget guidelines.