Hiu Repairs
R&B London HIU Engineers is a specialised company that concentrates on delivering the best possible service for Heat Interface Unit (HIU) Service and Repairs, across London and South East England. It is a highly trusted contractor for major HIU manufacturers, housing associations and managing companies. Our team of highly drained specialists provide professional advice, high quality installation, commissioning and all types of HIU maintenance.
A resident who lives in a flat with an HIU REPAIRS complained that his unit has not worked since he moved into the property in July 2016. He said it is “barely working” and has required repairs every 3-9 months. He believed that the landlord and the previous owner sold him a flat with a defective HIU and that he was not made aware of this fault when purchasing the property.
The landlord noted that its contractors had carried out an inspection of the HIU at the property on 19 February 2020 and that it was clear from their report that the unit had never been serviced, which is a requirement under the lease. It also pointed out that the resident had previously asked a private contractor to inspect his HIU and that they recommended replacing it due to its poor condition.
What is the typical response time for a repair service from Hiu Repairs?
On 13 March 2021 the landlord responded to the resident by email noting that it was clear from communications with its contractors and with the resident himself that the HIU was his responsibility, as established in his lease. The landlord further clarified that the unit needed to be serviced annually, as per the manufacturer’s guidance and as advised by its own contractors, in order to ensure it works as intended.
The landlord expressed that it empathised with the resident’s frustration and disappointment, but that in line with his lease the HIU was his responsibility to own and maintain. It advised that it had on multiple occasions provided the resident with the HIU servicing and call out records, and offered him good will offers to arrange its own contractors to carry out inspections of his HIU and install a specific part for him, as he would be responsible for paying any costs associated with this work. However, the resident did not accept these offers.
R&B London HIU Engineers is a specialized company that focuses on HIU (Heat Interface Unit) Service and Repairs in all over London and South East England. With a team of highly trained and experienced specialists, it has become a trusted contractor for major HIU manufacturers, housing associations, and managing companies. The company also offers HIU replacement and new installations, commissioning, as well as all types of heat interface unit maintenance.
R&B London HIU Engineers Limited is a trusted name in the realm of heating solutions. With an unwavering commitment to excellence, we specialize in Heating Interface Unit (HIU) services and repairs that redefine comfort and efficiency. Our expert team is backed by industry endorsements, ensuring your heating systems receive top-tier care. From HIU servicing and repairs to replacements, we’re dedicated to optimizing performance, enhancing energy efficiency, and providing unparalleled customer satisfaction. With every interaction, we’re elevating the standard for heating solutions, one HIU at a time.
The four case study sites were in different stages of implementation of their HIU services, and it is important to note that differences between the reports should be expected. All the case study sites have seen a reduction in the number of clients referred to UEC as a result of their HIU service, although this only applies to those clients that the service has been able to support.
All the sites have developed strong relationships with local organisations, with some achieving a high level of integration between their services. Multi-Disciplinary Team working was a key feature across all the case study sites, with Milton Keynes describing this as “the glue that holds it all together”, and Solihull stating that their HIU nurses are “the centrepiece of our whole system”. This approach has had positive impacts for clients, with the case studies in Norfolk reporting that they have helped people to address lifestyle issues, which then had an impact on their health outcomes.