Remember how “Paper Boat” created a massive social media engagement campaign last year? In fact, it made them one of the brightest start-up stars in India. Not only newbies, but also well-known companies like Make My Trip, AirBnB and Nike, as well as socially conscious groups like Deepika Padukone’s Live Love Laugh Foundation, have used […]
Continue.. An amazing guide to using social media in business
Customer Service Chatbot A customer service chatbot is a virtual representative that provides customers with information and assistance via text or voice. While a chatbot isn’t able to replace a knowledgeable and dedicated customer service rep, it can help answer frequently asked questions, resolve issues and even provide more complex support. These bots can also […]
Continue.. What is a Customer Service Chatbot?